When mistakes happen, it’s easy to point fingers. But by doing that, we lose sight of the solution. It’s more important to acknowledge the mistake, learn from it and move on. That’s what David Hodges, systems engineer, is sharing today.
Welcome to iVenture’s Weekly Culture Workshop. Each lesson teaches you how to embrace positive work culture beyond the employee handbook. You’ll learn what traits to encourage and how you can improve your own company culture.
Practice Blameless Problem Solving
When there’s a problem, the impulse reaction is to ask, “Who caused the problem?” instead of “What caused the problem?”. David doesn’t work this way.
Instead, he jumps right to solution finding. There’s no time to waste with the blame game. The ultimate goal is always fixing the problem.
The Key Takeaway
Placing blame is counterproductive. It puts people on the defensive instead of focusing on solutions. Mistakes should be viewed as a learning and teaching opportunity. After all, we’re all human.
Actions To Take
- Concentrate on fixing the problem or issue
- After fixing the problem, find the root cause
- Address any training opportunities to avoid future mistakes
At iVenture, we take company culture as seriously as we take IT. It’s what makes our business so successful. When employees are happy, clients are happy. We want to help others achieve the same results.
iVenture Solutions is an award-winning managed service provider delivering superior IT solutions to clients across Florida.
As a leading-edge IT firm for small and medium-sized businesses, we provide a diverse range of services covering the entire scope of IT including maintenance, support, hosting and more.
Through rapid response time, reduction of chaos and the right people, our expert team of IT professionals will fulfill your technology needs. At iVenture, we give you more time to do what matters most.