A streamlined IT experience with our new customer portal

Less hassle, better info, faster help—welcome to our new customer portal.

Our operations team and developers have been hard at work building out our new customer portal with one main goal in mind: giving you back valuable time by reducing the back-and-forth communication typically associated with IT management.

They delivered, and here’s how the new customer portal enhances your experience:

Real-time ticket status updates: Keep track of all your support tickets in one centralized location. See status updates, last actions taken, next steps, and provide immediate feedback, all in real-time. This transparency ensures you’re always informed and in control.

Simplify user provisioning: Avoid the usual delays with new user setups. Our built-in request forms gather the right information from the start, ensuring we get your setup right the first time. This means your team can get up and running faster, with fewer interruptions.

Easily request new equipment: New computers and accessories in just a few clicks, streamlining the procurement process and keeping your team equipped with what they need, when they need it.

View your full IT inventory: Access a comprehensive view of all your IT assets, from PCs and servers to network gear. Everything in our system is now visible to you, making IT management more transparent and straightforward. You’ll have all the information you need at your fingertips, making decisions quicker and easier.

Seamless integration with Microsoft 365: No need for yet another login. The new portal integrates directly with your Microsoft 365 account, carrying over all your existing security protocols. Just let us know, and we’ll activate it for you—quickly and at no cost. This integration ensures a smooth transition, with no extra steps for you or your team.

Full transparency with an intuitive dashboard: With a highly visual and color-coded dashboard, all your information, reports, and expenses are in a dashboard view. See the big picture at a glance, so you can focus on what matters most. This intuitive interface is designed to make your job easier, providing clarity and insight without the clutter.

More visibility in one place: A big part of a successful customer portal starts with having the right information. We’re meticulous about documentation—every incident is tracked as a ticket, updates are made in real-time, and we regularly scan and collect IT data across your network. The new portal brings all of this information to your fingertips in one place, making it easily accessible and actionable, so you’re never in the dark about your IT environment.

Free training resources: We’ve included free video training on common applications like Office products and Teams. Plus, we’re rolling out low-cost premium training options later this year to further empower your team. These resources are designed to help you get the most out of your IT tools, with minimal effort on your part.

Tailored onboarding experience: We recognize that every organization is unique, which is why our onboarding process is personalized to fit your specific needs. Whether it’s setting up user accounts, integrating existing IT assets, or providing training to your team, we’re here to ensure you get the most out of the customer portal from day one.

Client successes: Many of our clients have already seen significant improvements in their IT operations since adopting the new customer portal. For example, one client was able to reduce duplicative ticket inquiries entirely, while another streamlined their equipment ordering process for new employees, saving hours each week in their HR onboarding process. These successes highlight the portal’s ability to adapt to different business needs and deliver tangible results.

Future enhancements: We’re committed to continuously improving the customer portal, with new features and enhancements planned based on your feedback. This means you can look forward to even more ways to optimize your IT operations and keep your business running smoothly.

Performance analytics: The customer portal also offers powerful analytics tools that help you track the performance of your IT operations. From monitoring ticket resolution times to managing the lifecycle of your IT assets, these insights enable you to make informed decisions and identify areas for improvement.

Security and compliance: Your security is our top priority. With seamless integration into your Microsoft 365 environment, the portal inherits all your existing security protocols, helping you maintain compliance with industry standards and regulations. This means you can manage your IT with confidence, knowing that your data is protected.

Having the right information in a frictionless manner is crucial for successful IT management. Our new customer portal simplifies access, management, and control of your IT environment, enabling you to work more efficiently and effectively. It’s all about making your experience as smooth and seamless as possible, so you can focus on what truly matters.

If you’re not already using our new customer portal, reach out to your account manager today. We’ll be happy to activate your account and give you a personalized walk-through to help you get started.