More Than a Cog in the Machine
The unrelenting grind, stuck-in-one-spot, soul-crushing days of IT are gone.
Say hello to fairness, integrity, rest, and shared values: items iVenture employees consistently rank as top company traits*. We make it happen with outstanding benefits and a culture that puts employees before profit.
Above all, we champion transparency. We don’t play office politics. We mean what we say and we expect the same.
Does this match your mindset?
*Based on Emplify, a quarterly anonymous engagement tool we use to guide iVenture.
A measure of iVenture’s leadership:
- Decisions here about people are made using a fair process
- I feel the rewards I get are equitable to the work I do
- Overall, I feel iVenture is fair in the way it treats and rewards employees
A measure of iVenture’s leadership:
- I can depend on the leaders of iVenture
- The leaders in iVenture are reliable
- The leaders in iVenture follow through with what they say they’re going to do
A measure of work experience and iVenture’s culture:
- Team members feel they can take a vacation when they need it
- Team members feel they can take personal time off when needed
A measure of relationships among coworkers:
- Team members share values with coworkers
- The people who work at iVenture share common values
At iVenture, you’re a valued team member.
- Fairness. Rewards and treatment are giving equitably based on work.
- Integrity. We trust our leadership team to be honest about the business
- Rest. Our team members protect work-life balance and feel they can take time off when needed.
- Shared values. We have common work and personal values
With 30 Fundamentals, 8 Core Values, 3 Brand Promises and 1 central Mission, we’ve turned culture into a science.
Does this match your mindset?
The Values We Live By
The iVenture Way
#1. Do the Right Thing, Always. An unwavering commitment to do what’s right in every action taken and every decision made, especially when no one is looking. If you make a mistake, own up to it, apologize and make it right.
#2. Be Proud of Your Work. A passion for excellence and personal pride in the quality of everything you touch and everything you do. Details matter. Be thorough, neat, and complete. Have a healthy disdain for mediocrity. Hold yourself and those around you to the highest standard.
#3. Be Vigilant About Security. Be rigorous about data security — ours and our clients’. Take the necessary steps to ensure that data and systems are never compromised. Given our level of access, treat confidentiality as sacred. Our clients put their trust in us. Make sure we’re doing what is necessary to earn that trust.
#4. Be a Fanatic About Response Time. Answer the phone. Respond to questions and concerns quickly, whether it’s in person, on the phone, or by email. This includes simply acknowledging that we got the questions and we’re “on it,” as well as keeping those involved continuously updated on the status of outstanding issues. If you don’t know the answer, acknowledge that and then go get it.
#5. Find a Way to Get It Done. While effort is important, our clients expect results. Take ownership for getting the job done, regardless of who you need to contact or what it takes, even if it requires doing something that’s outside your job description. Don’t make excuses or wait for others to solve the problem. Be resourceful and take initiative.
#6. Be Easy to Work With. Simplify everything and find ways to make working with you/us easier. Eliminate unnecessary steps that waste time and don’t add value. Sometimes it’s best not to do something. Less is more. Keep it simple.
#7. Think From Your Client’s Perspective. Understand your client’s world. Know their challenges and what they value. Save them time by knowing when and how they want to be included, and how they want to make decisions. The better you understand them, the more effectively you can anticipate and meet their needs.
#8. Practice Blameless Problem-Solving. Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.
#9. Honor Commitments. Do what you say you’re going to do, when you say you’re going to do it. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
#10. Listen to Understand. Give others your undivided attention. Be present and engaged Minimize the distractions and let go of the need to agree or disagree. Suspend your judgment and be curious to know more, rather than jumping to conclusions. Above all, listen to understand.
#11. Speak Straight. Ask for and provide honest feedback as a way for us to improve individually and as an organization. Be courageous enough to say what needs to be said, while being mindful of your delivery. Address issues directly with those who are involved or affected.
#12. Make a Decision. Work with a sense of urgency to get things done so we can move on to the next area of focus. Avoid analysis paralysis. Gather the relevant facts and evaluate your options thoroughly, then get moving. Act decisively. If new information becomes available, don’t be afraid to make a new decision and change course when it’s appropriate.
#13. Get Clear on Expectations. Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you. End all meetings with clarity about action items, responsibilities and due dates.
#14. Create a Great Impression. Every conversation, phone call, email, letter, and even voicemail, sets a tone and creates an impression. Pay attention to every interaction and be sure you’re setting a tone that’s friendly, warm and helpful.
#15. Be a Lifelong Learner. Own your development. Take the initiative to seek out new experiences and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become a better professional. Be coachable and seek feedback.
#16. Think Team First. Remember that we’re all in this together. Eliminate silo thinking and be willing to step into another role or help a co-worker when that’s what’s required for success. Support and care for each other. Help each other to succeed.
#17. Fix Problems at the Source. Address issues by discovering the root cause rather than simply tackling the symptoms. It’s better and less expensive to invest time to do it right the first time and create a long-term solution.
#18. Share Information. With appropriate respect for confidentiality, share information freely throughout our organization. Document and communicate consistently so that people have access to the information necessary for success. Nothing happens if it’s not documented and on the schedule. The more people know, the better we can collaborate. Keep people in the loop.
#19. Communicate to be understood. Know your audience and the right information to include. Write and speak in a way they can understand. Avoid using internal lingo, acronyms, and industry jargon. Use the simplest possible explanations.
#20. Lead by Example. The best way to influence others is through your own example. Walk the talk. Take responsibility, both formally and informally, to coach, guide, teach, and mentor others.
#21. Show Meaningful Appreciation. Recognizing people doing things right is more effective than pointing out when they do things wrong. Regularly extend meaningful acknowledgment and appreciation — in all directions throughout our organization.
#22. Be Relentless About Improvement. Regularly reevaluate every aspect of your work to find ways to improve. Don’t be satisfied with the status quo or accept anything at face value if it doesn’t make sense to you. “Because we’ve always done it that way” is not a reason. Guard against complacency. Find ways to get things done better, faster and more efficiently.
#23. “Bring It” Every Day. Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Your attitude is contagious. Pick up people and be supportive. Put your game face on and bring your best self to each task, phone call or meeting.
#24. Invest in Relationships. Get to know your clients and co-workers on a more personal level. Talk more and email less. Understand the motivations and emotions behind others. Strong relationships enable us to more successfully work through difficult issues and challenging times.
#25. Own Work-Life Balance. Own and protect your work-life balance. Know and communicate your boundaries and when you need to take a break to refresh and recharge. To give your best, you must be at your best. Be a steward of iVenture’s most valuable resource: you!
#26. Work Smart. Be organized and plan your work for maximum efficiency. Be prepared and have all the tools necessary before starting your work. Be thoughtful about your schedule, and have a game plan for your calls, your tasks, and your workday. Know the priorities for contingencies, and address them in advance.
#27. Communicate Personally. When delivering difficult or complex messages, or in emotionally charged situations, speak “live” versus hiding behind email or voicemail. Always go for the most personal communication that the situation allows.
#28. Be a Brand Ambassador. We’re all responsible for creating and building the iVenture image and reputation. Make sure your actions (inside and outside of work), your appearance, and the appearance of our office positively affect our collective reputation.
#29. Embrace Change and Growth. What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change and growth bring. Be flexible.
#30. Keep Things Fun. While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.