Replacing the “IT Guy”
McBride, Scicchitano and Leacox is a leading law firm specializing in personal injury and accident cases that it litigates across the nation. Its attorneys have over 45 years of combined experience and believe strongly in the importance of understanding their clients’ emotional, physical, and financial needs. The firm has three offices in Florida—in Tampa, Kissimmee, and Orlando—and another in Albuquerque, New Mexico.
Initially, the firm primarily dealt with its IT through an on-demand hourly model, and called on some of its own employees to help troubleshoot problems with hardware and software as they arose. As Corporate Management Attorney Laura Morgan puts it, “We were calling iVenture constantly, because basically we don’t have an IT department.”
Added to this, the New Mexico office, which had a local server that was failing, was being treated as a separate IT infrastructure that was supported by a local “IT guy who was saving things to God knows where,” Morgan says. And then the firm decided to open a new office in Tampa, which would present further challenges. Clearly, something had to change about McBride’s IT.
iVenture migrated the firm to full managed services, which made future planning and budgeting for technology issues a strategic part of the growing business. iVenture also integrated all of the firm’s offices into one IT architecture, thus decreasing costs. Moving to managed services, Morgan says, “has been a huge time saver for us. It eliminated the need to pull some of our people off what they were working on so they could fix a computer or software problem. iVenture responds so quickly and deals with everything so we don’t have to. We’re freed up to focus on our jobs.”
And the opening of the new Tampa office? Everything went well. Morgan adds, “Without their help, it would have been scary.”
Overall, Morgan says, iVenture’s people do a great job of defying the stereotype of the impatient, condescending IT guy. “Every customer service person and every technician we’ve ever dealt with has been extremely friendly and very patient with us. They’re really great at talking to us about our IT in an accessible, non-technical way.”
In the future, if the firm decides to expand into other states, Morgan says, “I can see iVenture playing a huge role” in making sure that new offices are folded efficiently and easily into McBride’s existing IT network.
Corporate Management Attorney
McBride, Scicchitano & Leacox, P.A.