Handling IT support tickets is a full-time job. That’s why we have an entire First Response Team dedicated to handling those tickets.
Our First Response Team adheres to a strict 16-point service list. Through this, our team responds to and resolves tickets in record time so you can get on with your day.
Our IT support services include:
Service Request Management
- Response, notification, prioritization and escalation of alerts
Help Desk Support
- Fast help desk support for your users
- Management and support for your desktops and laptops
Technical support for your business applications to ensure availability and performance
Mobile Device Management
- Support for mobile device management platform enrollment
- User management on your VoIP phone system
Dedicated IT Staff
- Dedicated IT management and support staff at your location
Dispatched Field Services
- Onsite support when you need it at your business locations